This is how Careem will use WhatsApp’s features for resolving complaints

With continuous expansion, Careem, the ride-hailing service is setting a motion, making a new industry in Pakistan and several other countries. The Dubai-based company looks to establish a reliable mode of transportation for its customers as well as create jobs in the process. Recently Careem has revealed a pilot integration with WhatsApp that will allow customers to message Careem customer service in a quick and secure way through WhatsApp.

The feature is now rolling out to different phases now and you will soon get this feature in your application. This will allow customers to use their WhatsApp accounts to message Careem customer service for a two-way dialogue making Careem the first regional player in the transportation sector to participate in the WhatsApp enterprise solution test phase.

For now, Careem offers customer services over the phone via a paid for local landline (during a ride), through the “get help” section in the app, or by email and social media.

Careem’s SVP of Operations, Sandeep Shetty said;

“ The test is in line with Careem’s efforts in bringing the latest technologies and tools to deliver great customer experience. By allowing customers to connect with us via WhatsApp we will be able to deliver this promise and at the same time fit in with the ways more and more customers prefer to connect with companies and friends in today’s world. We are excited to be a part of this pilot and we look forward to rolling it out to our customers and hearing their feedback.”

The Dubai-based company operates in over 90 cities across more than 13 countries in the broader Pakistan, MENA, and Turkey region. The company has over 20 million users and 500,000 Captains (drivers) on its platform. Apart from the above-mentioned initiative, Careem has also introduced women drivers in Pakistan, enabling women to become independent and more empowered.