Technology

Pakistan gets an electronic system & app to resolve complaints of Hajj pilgrims

To address the complaints of Hajj Pilgrim’s during Hajj days, the Ministry of Religious Affairs and Interfaith Harmony has launched an electronic monitoring system (EMS). The EMS system is launched in collaboration with Punjab Information and Technology Board (PITB) and will help resolve the inquiries of the pilgrims effectively.

According to the officials in the ministry, the helpline is dedicated to receive and resolve the complaints of the Hajj Pilgrim’s and also to disseminate relevant information to them. The ministry has also developed an Android app called “Pak Hajj Muavin” and a mobile SMS service named “Pak Hajj Guide” to provide necessary information to all the people planning to perform Hajj this year.

The Hujjaj’s can register their complaints through the online complaint registration portal. With an in-built transferring mechanism in the system, the un-resolved complaints are moved to the next level of management for appropriate measures.


The EMS mechanism for Hajj operation in Pakistan and KSA will help to check and review the performance of the Government and HGOs (Hajj Group Organizers) Schemes, in accordance with the Hajj rules of Saudi Arabia.

Furthermore, the government will also update and add relevant modules in the Hajj Group Organizers-Management Information System (HGO-MIS), based on the experience gained during the Hajj 2018.

PITB had previously introduced the Hajj monitoring system in 2013 but the technology board has updated the system this year for Hajj 2019. The new updates will help the authorities to resolve the issues of the Hujjaj more effectively. Since its launch, hundreds of complaints and inquiries were registered, processed and successfully resolved to the satisfaction of the complainants.

Sponsored
Faisal Saeed

Leave a Comment
Share
Published by
Faisal Saeed

Recent Posts

Microsoft Launches AI-Powered “Support Virtual Agent” for Xbox Users

Microsoft has launched its AI-powered “Support Virtual Agent” chatbot for Xbox Insiders in the U.S.,…

11 hours ago

Musk Says Tesla Won’t Enter Smartphone Market Unless Necessary

Android Authority recently polled its users to find out if they would purchase a Tesla…

11 hours ago

Sukkur IBA Sets Seven Conditions for Conducting MDCAT

The Secretary of the Sukkur IBA Testing Agency has formally requested urgent action from the…

12 hours ago

PSEB Opens Bidding for Nationwide e-Rozgar Centers

The Pakistan Software Export Board (PSEB) has launched a nationwide program to encourage IT startups…

12 hours ago

Google Play Services Bug Disrupts Access to Apps for Pixel Users: Here’s How to Fix It

A significant issue with Google Play Services has left many Pixel users unable to access…

12 hours ago

WhatsApp Beta Partners with Google for Innovative Image Search Feature

When it comes to Android messaging apps, WhatsApp stands out as one of the best.…

13 hours ago