Telecom

Jazz is breaking new ground by providing a self-care service window on WhatsApp

Having already itself as a premier telecommunications operator in Pakistan, Jazz has now officially become the first in the country to offer its post-paid subscribers a self-care service window on the world’s most popular chat application – WhatsApp.

According to the terms of this immense collaboration, WhatsApp will serve as a self-service portal for Jazz users, which is expected to work in two ways. Either the customer can send a message to the Jazz WhatsApp number, or it can happen the other way around. In order to connect with the Jazz WhatsApp channel, customers can send “Hi” to 0300-3008000.

Once they are connected to the channel, customers will be able to pay their bills, acquire their recently generated invoices and view their billing information as well along with helpful FAQs. As it happens, all conversations that take place during this process will be absolutely free of charge.

This development is a first for a Pakistani telecommunications operator, and one has to laud Jazz for realizing the importance of integrating self-service within a platform like WhatsApp as the masses continue to shift away from traditional self-service models.

On the occasion, Chief Customer Experience Officer at Jazz Sadia Khurram said, “In keeping with evolving habits of our customers in the digital space, Jazz is committed to providing friction-free and effortless services to its customers, and is proud to announce the launch of WhatsApp as a social support channel for its valued customers.”

While the first phase of this project is going to comprise of self-service options for consumers including receiving billing information, invoices and making payments using a simple menu, the ultimate plan is to ambitiously grow it into a fully-developed communication channel for users.

Expounding upon the importance of this project, Ms. Khurram said, “As customers increasingly inhabit the world of WhatsApp and their preference is moving from ‘traditional call center care’ to ‘social care’ models, Jazz will continue to be responsive to its customers’ needs for easy, fast and convenient care channels.

This collaboration was made possible via WhatsApp’s local partner Infobip, which operates one of the world’s top proprietary messaging and communications platforms.

Sponsored
Hamza Zakir

Platonist. Humanist. Unusually edgy sometimes.

Share
Published by
Hamza Zakir
Tags: JazzWhatsApp

Recent Posts

First AI-Powered Teacher Launched in Pakistan’s Private School

Karachi: A private school in Karachi has unveiled Pakistan’s first AI-powered teacher, a groundbreaking move…

2 mins ago

Yahoo Surprises Users with Its Latest Android Launcher

Third-party apps have long been a staple of the Android ecosystem, but their appeal has…

1 hour ago

Phase-II Review of PTCL-Telenor Deal Finalized by CCP

ISLAMABAD: The Competition Commission of Pakistan (CCP) has completed its Phase-II review of Pakistan Telecommunication…

1 hour ago

Xiaomi’s SU7 Achieves New Production Record, Driving Q3 Growth

Xiaomi has shattered records by producing 100,000 vehicles in just 230 days. This is nearly…

3 hours ago

Teachers Can Now Access OpenAI’s Free AI Course

OpenAI, in collaboration with nonprofit organization Common Sense Media, announced on Wednesday the launch of…

4 hours ago

WhatsApp-Inspired Updates Under Testing in Google Messages

Google is exploring a revamped image-sharing interface in its Messages app, taking cues from WhatsApp…

4 hours ago