FBR introduces a revamped Customer Relationship Management System

The Federal Board of Revenue has launched a new Customer Relationship Management (CRM) system in order to effectively cater its customer relationships.

The system was formally initiated by the the Chairman FBR Dr. Muhammad Irshad, here in Islamabad. While inaugurating the system, Dr. Irshad told that the system was being developed in very short span of time. He said that this system has been installed in order to provide value additions in better complaint processing. The system will provide value additions in tracking, categorizing, monitoring and storing all of the taxpayers complaints in the best possible manner.

Apart from the introduction of the said system, FBR has also increased the number of officers at the Responce centers. Due to the increase in staff and induction of better interfacing system, the hold time of calls has already been cut.

The system modeled on state-of-the-art technologies has been developed so as to address the issues of all the FBR consumers including taxpayers and the general public. The system will be used to answer all the consumers’ queries and issues.