Categories: News

Apple hopes to address iPad Pro bend issue with a new support page

Apple has been facing criticism for how it has handled the iPad Pro’s bending issue. It has now published a new support page detailing the manufacturing process in order to win customer trust.

The latest generation iPad Pro has been causing some controversy as many users claimed that they had a bent iPad the moment they opened the box. Apple had previously issued a statement claiming that it was part of the cooling process but has only caused more uproar.

The page titled iPad Pro unibody enclosure design reads:

These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side — less than the thickness of four sheets of paper. The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use. These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use.

Apple talks about how they had to add splits and then inject plastics at high temperature for achieving good cellular connectivity. The support page talks about the cellular models of the iPad but there have been pictures suggesting Wifi only models are also plagued by a similar issue.

The problem as pointed out by many is that as the iPad Pro is really thin at 5.9mm, a 400 micron (0.4mm) deviation is indeed very noticeable.

Apple has stated that if the iPad does not meet the design specification, that is a 400-micron deviation from any side, then the user should contact Apple.

The entire fiasco can be summarized like this when you are paying a price premium, you are expecting a premium product free from all sorts of defects. No matter how many times Apple says its iPad is “strong, light, and durable”, if it is bent, even if slightly, then it is bent.

Sponsored
Rohaan Manzoor

Leave a Comment
Share
Published by
Rohaan Manzoor

Recent Posts

Microsoft Launches AI-Powered “Support Virtual Agent” for Xbox Users

Microsoft has launched its AI-powered “Support Virtual Agent” chatbot for Xbox Insiders in the U.S.,…

8 hours ago

Musk Says Tesla Won’t Enter Smartphone Market Unless Necessary

Android Authority recently polled its users to find out if they would purchase a Tesla…

8 hours ago

Sukkur IBA Sets Seven Conditions for Conducting MDCAT

The Secretary of the Sukkur IBA Testing Agency has formally requested urgent action from the…

9 hours ago

PSEB Opens Bidding for Nationwide e-Rozgar Centers

The Pakistan Software Export Board (PSEB) has launched a nationwide program to encourage IT startups…

9 hours ago

Google Play Services Bug Disrupts Access to Apps for Pixel Users: Here’s How to Fix It

A significant issue with Google Play Services has left many Pixel users unable to access…

9 hours ago

WhatsApp Beta Partners with Google for Innovative Image Search Feature

When it comes to Android messaging apps, WhatsApp stands out as one of the best.…

10 hours ago