Technology

14% of Google Assistant calls are handled by humans

Google introduced the most innovative upgrade in its Assistant — Google Duplex at last year’s Google I/O. Google Duplex has become popular among Android users as the feature allows Google Assistant to do amazing tasks like booking a restaurant reservation using Artificial Intelligence. This year in March, the feature was pushed out to all Pixel handsets and is now available in 43 states across the US.

As of now, Google Duplex is up and running for other Android phones in select markets and including the Cupertino tech giant Apple’s latest iPhones. As time passes, Duplex is expected to do more complex tasks like booking a hairdressers appointment or reserve a car rental. But for now, it needs human support in such tasks at least according to this new report.

According to The Verge, a quarter of Google Duplex calls are actually started by a human. The media outlet notes that 14% of Duplex calls start off using the Assistant but require someone from Google’s call center to complete the call. The intriguing question at this point is how Google determines whether to start a call with a human or the Assistant?

There are quite a few solutions to that. For an instant, if Duplex isn’t sure whether an actual person is asking for reservations, or the person making the reservation is a spammer, it will transfer the call to a Google call center representative. The company claims it’s using human intervention to help it gather the information that can be used to for Duplex learning.

At the moment, when you ask Google Assistant to make a reservation, it will first try to do this using apps like Open Table and Yelp. If these are unavailable, Google Assistant or a human will have to make the call to the respective restaurant for a reservation. However, there is a possibility that restaurants may not answer Duplex’s call because they appear like spam on a restaurant’s Caller ID.

To conclude, we must understand that these are just the early days for the Duplex technology and the search giant will certainly have to use feedback from users and restaurants to improve the feature going in coming years.

Sponsored
Sajeel Syed

I am a writer at TechJuice, overseeing IT, Telecom, Cryptocurrency, and other tech-related features here. When I'm not working, I spend some of my time with good old Xbox 360 and the rest in social activism. Follow me on Twitter: https://twitter.com/sajeelshamsi

Share
Published by
Sajeel Syed
Tags: DuplexGoogle

Recent Posts

Teachers Can Now Access OpenAI’s Free AI Course

OpenAI, in collaboration with nonprofit organization Common Sense Media, announced on Wednesday the launch of…

44 mins ago

WhatsApp-Inspired Updates Under Testing in Google Messages

Google is exploring a revamped image-sharing interface in its Messages app, taking cues from WhatsApp…

1 hour ago

Create AI Video Backgrounds with YouTube Shorts’ Dream Screen

When it comes to online video streaming, YouTube is among the most well-known options. Every…

1 hour ago

Telecom Operators to Automatically Restore SIMs for Tax Filers

The Federal Board of Revenue (FBR) has introduced a comprehensive mechanism for blocking and unblocking…

3 hours ago

Trump’s Influence Fuels Bitcoin to Cross $100,000

Bitcoin broke the $100,000 mark for the first time on Thursday, driven by Trump's crypto-friendly…

3 hours ago

PSX Hits New Heights, Surges by 1,800 Points to Cross 97,000

On Thursday, the Pakistan Stock Exchange (PSX) 100 Index surged by 1,781.94 points, or 1.86%,…

4 hours ago